In our competitive industry, sadly not everyone will succeed.

Securing top-tier roles requires an unparalleled commitment to delivering bespoke luxury experiences whilst embodying a personal presence that resonates with grace and authenticity.

That’s why our holistic online intensive offers a unique blend of both; the most sought-after luxury impactful skills whilst ensuring you exude natural confidence and feel right, onboard and in interviews.

Led by Rucsandra and Raluca, you’ll master the art of elegant modern hospitality with wow factor, seamlessly aligned with proactive, above-and-beyond service standards.

Beyond technical skills, you’ll discover the power of personalisation, learning to navigate challenging situations with finesse, leaving an exceptional impression and strengthening your employability.

Heidi will guide you to embrace your authentic confidence, honing your ability to uniquely respond to guest needs intuitively. Delving into the psychology of UHNW passengers, pilots and difficult scenarios, you’ll emerge confidently equipped with invaluable insights and strategies for success. You will also learn how to respond to the most difficult common questions asked in interviews.

Day 1: Elegant cabin “doing” and structure skills that give impact and wow factor

Day 2: Elegant “being” / feeling and confidence skills. Day 2 will also include how to confidently respond to the top ten most commonly asked interview questions and personalising beautiful Canva menus.

Day 1: Service essentials

Service essentials encompass the fundamental skills and knowledge required to provide exceptional customer service. This includes understanding customer needs, effective communication, attention to detail, problem-solving abilities and being adaptable to different service environments. Mastering these basics ensures a positive and memorable experience for passengers, enhancing their overall journey.

‘Gourmet Foods Expertise’ and ‘Tea and Coffee Artistry’

Day 2— Catering Made Easy- A Quick Guide . This is a quick reference guide to successfully cater a flight, providing essential tips and best practices for ensuring a seamless and enjoyable in-flight dining experience. Whether you’re managing meal preparations, beverage selections, or special dietary requirements, this guide will help you deliver top-notch service and culinary excellence at 35,000 feet.